Plan a new test
Choose a tier and quantity, then prepare your product journeys, systems, secure links, and NDA requirement.
Open calculatorContact
Find the right support route.
Use the right service path so your question stays with the information needed to resolve it.
Payment or refund
Check how cancellations, unassigned tester slots, payment exceptions, and disputes are handled before contacting authenticated support.
Refund and payment questionsPrivacy or confidentiality
Review access, identity records, tester risk signals, data rights, and project-specific NDA controls.
Active project support
Keep each question with its project evidence.
Customers and assigned testers use the authenticated project conversation for brief, access, report, or payment questions. Do not put passwords, identity documents, executable files, or M-Pesa credentials in a public channel.
Review the project process