Public policy
Refund policy
This policy applies to Kenyan Testers services provided by Parzo Limited, our parent company and operator. Refund decisions depend on the project stage, tester assignments, completed work, and the verified payment record.
Before brief approval
A cancellation before admin approves the brief receives a full refund.
After brief approval
After brief approval, setup and coordination work is non-refundable. Eligible testing work that has not been assigned may be refunded. Refunds involving assigned testing work require admin review.
After testing starts
Admin reviews completed work and records any partial-refund decision. Recruitment shortages allow the customer to accept a smaller group with a transparent refund or cancel under the policy that applies at that stage.
Payment exceptions
Failed payment prompts do not create paid orders. Duplicate or excess payments are refunded after reconciliation. Ambiguous payment results remain under confirmation until provider records resolve the outcome.
Disputes
Customers have seven days after report publication to open a dispute. Each refund or dispute decision records the actor, reason, amount breakdown, time, and linked payment.